FAQ

How is the transaction process?
First, we send detailed quotation per your packing request. Second, proforma invoice will be sent for your confimation. Third, deposit made by TT to start production work. Fourth, testing video will be sent for your checking after machine ready. Fifth, make balance and we do export package for shipping.
We are afraid you won't send us the machine after sending the money?
Above business license and certificate illustrate that we are a real company.
What's the solution for machine problem?
All machines are well debugging before delivery. We provide video call as online technical support if machine have any problem. Free extra spares also available for easy replacement.
How to ensure the machine quality after order?
We will update the production process & do final testing for you review by videos. And it is available to arrange quality checking by your side or the third party.
How to make sure the machine is suitable?
We have professional engineering team to do customized solutions per yourrequest. And free testing before order is available for your reference.
Are you factory or trading company?
We are factory for automatic packaging machines over 12 years experience.